Refund Policy for ZZVibe.com

Last updated: 09-03-25

At ZZVibe.com, we strive to provide our users with the best possible experience. If you are not satisfied with your payment or have questions regarding a refund, please follow the guidelines below to request a refund.

1. General Refund Terms

• We do not generally offer refunds for subscriptions, memberships, or digital product purchases unless otherwise specified in these terms.
• Refunds can only be processed for purchases of products or services that were not delivered correctly, or if there was an error in the payment.
• You must request a refund within 14 days from the date the payment was charged.

2. Refund Criteria

Refunds may be granted under the following circumstances:

• Technical billing errors: If you have been charged incorrectly due to technical issues or errors on our platform.
• Non-delivered services: If a purchase you made was not delivered correctly or as described.
• Payment errors: If you were charged for a product or service that you did not approve or request.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Log in to your account on ZZVibe.com.
2. Go to your "Order History" or "Payment Overview" to find the payment you wish to request a refund for.
3. Click "Request Refund" on the relevant payment.
4. Fill in the required information and describe your situation clearly and precisely.
5. Submit your request. We will process your request and respond within 7 business days.

4. Processing Refund Requests

• Once your request is received, we will review your case and contact you if we need additional information.
• If your request is approved, the refund will be processed and sent to the original payment method. This can take 5-10 business days, depending on the payment method and your bank.
• If your request is declined, you will receive a detailed explanation as to why your request was not accepted.

5. Specific Refund Exemptions

Certain products and services are not eligible for refunds, including:

• Digital products: If you have purchased a digital product (e.g., e-books, videos, software, or membership access), and you have downloaded or used the product, you cannot receive a refund.
• Subscriptions: If you have purchased a subscription and it has been activated, refunds are only possible if there were technical issues with your access or if the service was not delivered as promised.

6. Additional Information

• If you have questions about our refund policy or need assistance, please contact our customer support via our Help Portal.
• We reserve the right to change or update this refund policy at any time, and changes will be posted on this page.

Thank you for using ZZVibe.com! We hope you have the best experience on our platform.