1.1 Welcome to ZZvibe! These Terms of Use (“Terms”) govern all access and usage of ZZvibe services, including website, mobile apps, desktop apps, APIs, social features, messaging, marketplaces, forums, live events, and any related platforms (collectively, the “Services”).
1.2 By accessing or using the Services, you acknowledge that you have read, understood, and agree to comply with these Terms, including future updates and supplementary policies.
1.3 If you do not agree, you must immediately stop using the Services.
1.4 These Terms, along with the Privacy Policy, Refund Policy, Content Guidelines, Community Standards, and any other rules posted on ZZvibe, constitute the entire agreement.
1.5 ZZvibe may introduce new features, contests, promotions, integrations, or events, which are subject to these Terms unless explicitly stated otherwise.
1.6 Use of Services requires compliance with all applicable local, national, and international laws.
1.7 ZZvibe may suspend, modify, or discontinue Services at any time without prior notice.
2.1 Age Requirements
Minimum 18 years old.
Users under 18 require parental or guardian consent.
Compliance with local laws is mandatory.
2.2 Account Information
Must provide accurate, complete, and current information.
ZZvibe may request verification (ID, proof of age).
False info may result in immediate suspension or termination.
2.3 Account Security
Responsible for keeping credentials confidential.
All activity under account is the user’s responsibility.
ZZvibe not liable for unauthorized access unless caused by gross negligence.
2.4 Multiple Accounts
No creation of multiple accounts to bypass restrictions, bans, or subscription limits.
Violations may result in permanent suspension and legal action.
2.5 Account Updates
Users must keep contact and payment info current.
Failure may lead to suspension or termination.
2.6 Termination Requests
Submit via Help Portal; processing may take 48–72 hours.
2.7 Step-by-Step Example – Suspicious Accounts
Step 1: Detect multiple accounts linked by IP/email.
Step 2: 24-hour warning sent.
Step 3: Temporary suspension if no response.
Step 4: Permanent termination for repeated offenses.
3.1 Prohibited Activities
Users may not:
Post illegal content (piracy, child exploitation, violence promotion).
Harass, bully, discriminate, or threaten.
Impersonate other users or ZZvibe staff.
Upload malware or attempt hacking.
Spam, phish, or send unsolicited communications.
Circumvent moderation or platform rules.
Engage in deceptive or manipulative behavior.
3.2 Content Moderation and Enforcement
ZZvibe reviews, removes, or restricts violating content.
Violators may be suspended, restricted, or permanently banned.
Users may appeal via Help Portal.
3.3 User-Generated Content Licensing
Grant ZZvibe worldwide, royalty-free, sublicensable license to use content for operating, promoting, and improving Services.
ZZvibe may use content in marketing or promotional campaigns.
Users retain ownership but warrant rights to post content and no infringement exists.
3.4 Messaging and Social Interactions
No harassment, stalking, threats, or targeting.
Users are responsible for all interactions.
Sharing personal info without consent prohibited.
3.5 External Links and Third-Party Content
No links to malware, phishing sites, or illegal content.
ZZvibe not responsible for third-party content.
3.6 Advertising and Promotions
Unauthorized advertising prohibited.
Promotional content must comply with platform policies.
3.7 Community Examples
Spam in forums → 24-hour mute → 7-day suspension → permanent ban.
Marketplace fraud → immediate suspension → refund enforcement → permanent ban.
4.1 Ownership
All content, logos, designs, software, graphics, and intellectual property on ZZvibe (“Platform Content”) are owned by ZZvibe or its licensors.
Users may not copy, reproduce, distribute, modify, or create derivative works without written consent.
4.2 User-Generated Content (UGC) IP
Users retain ownership of their content but grant ZZvibe a worldwide, royalty-free, sublicensable license to operate, promote, and improve Services.
Users warrant they have all necessary rights and that content does not infringe third-party IP rights.
4.3 Copyright and DMCA-Type Takedowns
Users may report copyright infringement via the Help Portal.
Takedown Procedure:
Notice Submission – Complainant submits written notice with:
Identification of copyrighted work
Location of infringing content
Contact info
Statement under penalty of perjury that claim is accurate
ZZvibe Review – Content is temporarily disabled pending verification.
Notification – Alleged infringer is notified and given 14 days to respond.
Counter-Notice – Alleged infringer may submit counter-notice including:
Identification of removed content
Statement under penalty of perjury that content is not infringing
Consent to jurisdiction
Final Resolution – ZZvibe reviews counter-notice; content may be restored or permanently removed.
Repeat Infringers – Accounts with repeated copyright violations may be permanently terminated.
4.4 Trademark Respect
Users must not use trademarks belonging to ZZvibe or third parties without consent.
Suspected trademark infringements may be removed or restricted immediately.
4.5 Examples of IP Violations & Sanctions
Uploading pirated music → 1st offense: warning; 2nd offense: 7-day suspension; 3rd offense: permanent ban.
Posting copyrighted video without authorization → immediate removal + warning; repeat → account termination.
5.1 Privacy Policy Compliance
Personal data is collected, processed, and protected per ZZvibe Privacy Policy.
5.2 Cookies and Tracking Technologies
Cookies enhance user experience, analytics, and basic platform functionality.
Users can manage cookie preferences in settings.
5.3 International Data Compliance
Users outside ZZvibe registration country must comply with local privacy laws including:
GDPR (EU residents): right to access, rectify, erase, data portability, restriction of processing.
CCPA (California residents): right to opt-out of sale, request deletion, non-discrimination.
Users are responsible for local law compliance; ZZvibe provides reasonable tools for data access and deletion.
5.4 Children’s Privacy
Users under 18 may use Services only with parental consent.
ZZvibe does not knowingly collect personal data from minors in violation of local law.
5.5 Data Sharing and Third Parties
Data is shared only when legally required or with consent.
Third-party integrations (payment processors, partners, marketplaces) have separate policies; ZZvibe is not liable for their data handling.
5.6 Security and Breaches
ZZvibe implements encryption, firewalls, monitoring, and intrusion detection.
Users must report security vulnerabilities promptly.
5.7 Step-by-Step Example – GDPR Request
User requests deletion → ZZvibe verifies account → processes deletion within 30 days → confirms completion to user → logs request for audit.
6.1 Payment Terms
Payments must use ZZvibe-approved secure methods.
By subscribing, users authorize recurring charges unless canceled.
6.2 Subscription Rules
Subscriptions auto-renew unless canceled via account settings.
Cancellation takes effect at the end of the billing period.
Failed payments may result in temporary suspension.
6.3 Marketplace Fees and Rules
Marketplace transactions incur a 5% service fee.
Sellers receive net amount after fee deduction.
Platform is not responsible for disputes between buyers and sellers outside platform enforcement.
6.4 Refund Policy
Refunds issued only for:
Technical errors in billing
Incorrect charges
Non-delivery of digital goods or services
Requests must be submitted within 14 days of payment.
Refund processing may take 5–10 business days.
6.5 Detailed Payment Scenarios
Failed Payment Scenario:
Attempt 1: Charge fails → notify user by email.
Attempt 2–3: Retry over 7 days → temporary service restriction if unsuccessful.
Attempt 4: Final failure → account suspended until resolved.
Refund Scenario:
User claims overcharge → ZZvibe verifies transaction.
Approved refund → payment returned within 5–10 business days.
Record logged for audit.
6.6 Currency and Payment Methods
Payments processed in DKK unless otherwise stated.
Supported methods: Credit/Debit cards (Visa, MasterCard, AmEx), secure third-party processors.
Users bear any bank/transaction fees.
6.7 Step-by-Step Marketplace Violation Example
Seller posts counterfeit item → ZZvibe warning → 24h to remove → failure → 7-day suspension → refund issued to buyer → permanent ban for repeated violations.
6.8 International Compliance in Payments
Users outside Denmark must comply with local taxes, payment regulations, and currency restrictions.
ZZvibe reserves the right to block payments if illegal under local law.
7.1 API Access
ZZvibe provides APIs for registered developers to integrate approved features.
Access requires compliance with Developer Guidelines and these Terms.
7.2 Restrictions on API Use
No scraping, automated data collection, or bypassing rate limits.
No unauthorized commercial use or resale of API data.
Sharing API keys without permission is prohibited.
7.3 Security Obligations for Developers
Developers must secure API keys and user data.
Vulnerabilities or breaches must be reported within 24 hours.
ZZvibe may revoke API access for non-compliance.
7.4 Sanktionseksempel – API Misuse
Step 1: Detect excessive API calls beyond limits.
Step 2: Warning email sent.
Step 3: Temporary API key suspension (7 days).
Step 4: Permanent revocation on repeated violations + potential legal action.
7.5 Third-Party Integrations
All integrations with external services must comply with these Terms and local laws.
ZZvibe is not liable for third-party service failures.
7.6 Developer Liability
Developers are responsible for all third-party interactions and compliance with user privacy laws.
ZZvibe retains the right to audit API usage logs at any time.
8.1 Platform Security Measures
SSL encryption, firewalls, intrusion detection, monitoring, and anti-fraud protocols are implemented.
8.2 User Security Responsibilities
Users must secure their accounts (passwords, 2FA).
Sharing login credentials is prohibited.
Users must report suspicious activity immediately via Help Portal.
8.3 Fraud and Misuse
Fraudulent transactions, phishing, and impersonation are prohibited.
ZZvibe may investigate and suspend accounts suspected of fraud.
Legal action may be pursued for financial or property loss.
8.4 Step-by-Step Example – Fraud Investigation
Step 1: Detect unusual transaction or login behavior.
Step 2: Notify user of investigation.
Step 3: Temporarily suspend account if verified suspicious.
Step 4: Review evidence → either reinstate account or permanent suspension.
Step 5: Escalate legal action if financial damage detected.
8.5 Community Moderation Integration
Suspicious user flagged → moderator review → warning → temporary restriction → permanent ban.
Example: Spam, harassment, phishing, fake profiles → progressive sanctions with logs.
8.6 Data Breaches
In the event of a confirmed data breach, ZZvibe will:
Notify affected users within 72 hours (or per law).
Recommend password resets or security actions.
Log incident and remedial steps for audit and compliance.
9.1 Limitation of Liability
ZZvibe is not liable for indirect, incidental, consequential, punitive, or special damages, including:
Loss of revenue or data
Loss of users’ content
Service downtime or interruptions
Maximum liability to user is limited to the total amount paid in the last 12 months.
9.2 User Indemnity
Users agree to indemnify, defend, and hold harmless ZZvibe, its officers, employees, and partners against claims, losses, liabilities, damages, costs, or expenses, including legal fees, arising from:
Violation of Terms
Violation of laws or third-party rights
Fraud, hacking, or misuse of Services
9.3 Force Majeure
ZZvibe is not liable for failures or delays due to causes beyond reasonable control, including:
Natural disasters (earthquakes, floods, hurricanes)
Fires or power outages
Internet or communication failures
Legal restrictions, government actions, embargoes
Acts of war, terrorism, civil unrest
9.4 Step-by-Step Force Majeure Protocol
Step 1: Identify impacted services or users.
Step 2: Notify affected users with estimated downtime.
Step 3: Implement mitigation plan.
Step 4: Resume normal operations when feasible.
Step 5: Log incident for compliance and insurance purposes.
9.5 Dispute Resolution and Governing Law
Terms governed by laws of ZZvibe’s registration country.
Users and ZZvibe must attempt negotiation in good faith first.
If unresolved, disputes are resolved in competent courts of ZZvibe’s jurisdiction.
Optional binding arbitration may apply for international users, including waiver of class-action rights.
9.6 Examples of Liability Scenarios
Marketplace fraud → Seller loses payment → ZZvibe mediates → maximum liability: refunded amount.
Account compromise → Unauthorized access → liability limited to last 12 months of paid subscriptions.
Service downtime → user misses scheduled marketplace auction → ZZvibe not liable beyond compensatory credits if provided.
10.1 Changes to Terms
ZZvibe reserves the right to modify, update, or supplement these Terms at any time.
Substantive changes will be communicated via:
Email notification to registered users
Banner notification on platform login
Posting on the official Help Portal
10.2 User Acceptance of Changes
Continued use of Services after notification constitutes acceptance of updated Terms.
Users who do not agree must immediately cease using the Services.
10.3 Advance Notice for Significant Changes
Material changes affecting privacy, payments, or user rights will provide at least 30 days’ notice, where feasible.
10.4 Emergency Updates
ZZvibe may implement immediate changes in cases of security threats, regulatory compliance, or service integrity without prior notice.
10.5 Step-by-Step Example – Terms Update Process
Legal team drafts updates.
Internal review for compliance and risk assessment.
Notify users via email and portal.
Post updated Terms online.
Monitor user feedback and acceptance.
11.1 Entire Agreement
These Terms, along with referenced policies (Privacy Policy, Refund Policy, Content Guidelines, Community Standards), constitute the full agreement between users and ZZvibe.
11.2 Severability
If any provision is found invalid or unenforceable, the remainder shall remain in full force and effect.
11.3 Waiver
Failure to enforce any term does not constitute a waiver of rights.
Partial enforcement does not waive other provisions.
11.4 International Compliance
Users accessing Services from outside ZZvibe’s registration country must comply with local laws, including:
GDPR for EU residents
CCPA for California residents
Local payment, tax, and consumer protection laws
11.5 Export Controls
Users may not export Services in violation of local laws or international regulations.
11.6 Assignment
ZZvibe may assign rights or delegate obligations under these Terms.
Users may not assign rights without written consent.
11.7 Survival Clauses
Sections on Intellectual Property, Liability, Indemnity, Privacy, and Dispute Resolution survive termination or expiration of user account.
11.8 Governing Language
English is the official governing language of these Terms.
Translations may be provided for convenience but are non-binding.
12.1 Summary of Sanction Steps
Step 1: Detection – Automated systems or moderators flag potential violations.
Step 2: Warning – User receives written notice or temporary restriction.
Step 3: Temporary Suspension – Applied for repeated or severe infractions.
Step 4: Permanent Ban – For repeated or egregious violations (fraud, piracy, harassment).
Step 5: Legal Escalation – When applicable, ZZvibe may initiate legal proceedings.
12.2 Community Examples
Posting hate speech → warning → 3-day restriction → permanent ban if repeated.
Marketplace scam → warning → 7-day suspension → refund to victim → permanent ban.
API misuse → 24h notice → key revocation → permanent revocation + legal notice.
12.3 Help and Support
Users can contact the Help Portal for:
Account issues
Payment or subscription questions
IP takedown claims
Appeals on moderation or sanctions
12.4 Emergency Procedures
Security incidents, outages, or fraud will be handled per internal emergency protocols.
Users may be notified and advised to take immediate protective actions.
12.5 Acknowledgment
By creating an account, making payments, or accessing Services, users acknowledge they have read, understood, and agreed to these Terms.
12.6 Effective Date
These Terms are effective immediately upon posting and supersede all prior agreements.
For questions regarding payments, subscriptions, or fees, please contact our support team:
Help Portal
